Privacy Policy
PlayJonny is committed to protecting the privacy and personal information of all users who access our online gaming platform. This privacy policy outlines how we collect, use, store, and safeguard your data when you interact with our services. We understand that trust is fundamental to our relationship with players in New Zealand, and we take our responsibilities under applicable privacy legislation seriously. This document explains your rights regarding your personal information and describes the measures we implement to ensure safe gaming whilst maintaining the highest standards of data protection.
Information Collection and Usage
When you register an account with PlayJonny, we collect personal information necessary to provide our gaming services and comply with regulatory requirements. The information we gather includes your full name, date of birth, residential address, email address, telephone number, and payment details. We also collect technical data such as IP addresses, device information, browser type, and gameplay history to improve our services and detect fraudulent activity. This data enables us to verify your identity, process transactions, prevent underage gambling, and maintain safe gaming environments. We may also collect information about your gaming preferences and betting patterns to personalise your experience and identify potential problem gambling behaviours. All information is collected lawfully and with your consent, and we only request data that is necessary for legitimate business purposes or required by gambling regulations in jurisdictions where we operate.
Data Security and Storage
PlayJonny employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We utilise advanced encryption technologies, including SSL certificates, to secure data transmission between your device and our servers. Our databases are stored on secure servers with restricted access, protected by firewalls and intrusion detection systems. We implement strict internal policies limiting employee access to personal information based on role requirements, and all staff members undergo regular training on data protection obligations. Payment information is processed through PCI-DSS compliant payment processors, and we do not store complete credit card details on our systems. We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or as required by law, which typically includes regulatory obligations that mandate record-keeping for specific periods after account closure.
Information Sharing and Third Parties
PlayJonny does not sell your personal information to third parties. However, we may share your data with selected service providers who assist us in operating our platform and delivering our services. These third parties include payment processors, identity verification services, customer support platforms, and marketing agencies. All third-party service providers are contractually obligated to maintain the confidentiality of your information and use it solely for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or other governmental bodies when required by law or to comply with legal obligations. In circumstances involving suspected fraud, money laundering, or other criminal activities, we reserve the right to share relevant information with appropriate authorities. Additionally, if PlayJonny undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, and we will notify you of any such change in ownership or control of your data.
Your Privacy Rights and Data Control
Under applicable privacy legislation, you have specific rights regarding your personal information held by PlayJonny. You have the right to access the personal data we maintain about you and request a copy of this information in a commonly used electronic format. You may request corrections to any inaccurate or incomplete personal information, and we will update our records accordingly within a reasonable timeframe. You have the right to request deletion of your personal data, subject to our legal and regulatory obligations that may require us to retain certain information for specified periods. You can object to or request restriction of certain processing activities, including marketing communications, by contacting our privacy team or adjusting your account settings. You may also withdraw your consent for data processing activities that rely on consent as the legal basis, though this will not affect the lawfulness of processing conducted before withdrawal. To exercise any of these rights, please contact our dedicated privacy team through the channels provided on our website. We will respond to all requests within the timeframes required by applicable law and may need to verify your identity before processing certain requests to ensure the security of your personal information.
Cookies and Tracking Technologies
PlayJonny uses cookies and similar tracking technologies to enhance your gaming experience and analyse platform performance. Cookies are small text files placed on your device that help us recognise you when you return to our site, remember your preferences, and understand how you interact with our services. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a specified period. The table below outlines the main categories of cookies we employ:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential | Enable core functionality and security features | Session or 1 year | Authentication, load balancing, fraud prevention |
| Performance | Analyse site usage and identify technical issues | 1-2 years | Page load times, error tracking, traffic analytics |
| Functional | Remember your preferences and settings | 1-2 years | Language selection, currency preference, game favourites |
| Marketing | Deliver relevant advertising and measure campaign effectiveness | Up to 2 years | Ad targeting, conversion tracking, affiliate attribution |
You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform. We also use web beacons, pixel tags, and similar technologies in our email communications to track open rates and engagement. Third-party analytics providers, including Google Analytics, may also place cookies on your device to help us understand user behaviour and improve our services. These third parties have their own privacy policies governing their use of your information. For safe gaming purposes, we may use tracking technologies to monitor gameplay patterns and identify behaviours that could indicate problem gambling, allowing us to intervene appropriately and offer support resources when needed.